At Morgan Scientific, we pride ourselves on our support. You will never encounter an automated system—our phones are always answered by a live technician ready to assist you with any problem you may have. Our product specialists utilize TeamViewer remote access software to securely log in to any computer remotely and view your system in real time, allowing us to diagnose the problem and offer an immediate solution, which might include downloading files and upgrades or making report changes. Your complete peace of mind is our main goal!